All chauffeurs and staff sign a confidentiality/non-disclosures agreement. This is a very important element in choosing a car service. We strongly believe in a service that is discreet, highly professional and reliable.
We have a 12 hours cancellation policy for town cars only. No penalties. Contact us by phone 1-224-392-6309 - For all reservations scheduled for pick up from 23:00 PM to 7:00 AM you have to call us and cancel before 8:00 PM the day before. - In order to avoid charge in full, you have to give as 7 days cancelation notice for Sedans and SUV’s, - 10 day cancelation notice for Larger SUV’s, Vans, and Minibuses - 14 day cancelation notice for Larger Buses and Motor Coaches. If you fail to do so a Cancellation Fee equal to the total trip cost will be charged.
- No waiting time charge for airport pick up. For other pick up locations if the driver is required to wait more than 15 minutes after the scheduled pickup time, you will be charged $15 per 15-minute intervals up to 45 min. After that, a charter rate will apply. For each extra stop in-route a fee of $10 will apply. Non in-route stops will be subject to a special quote.
The full fare will be charged if the passenger fails to be at the designated pickup location. To avoid being billed as a no-show, please do not leave your location without contacting us. The phone for contact is: (224) 392-6309
You can make changes to any reservation. We will try our best, but we do not guarantee vehicle availability for any reservation changes made 3 hours before the pickup time. *Early-Late Hours Premium rate of $10.00 for Sedan, $15 for SUV and $20 for Stretch Limo applies to the pick-ups between 10:30 PM – 5:00 AM
There will be an additional $25 charge for travel (direct compensation for the chauffeur and staff) on Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Eve.
All reservations are subject to a guaranteed payment and your credit card will be charged after the service is completed. However, we require the credit card information in time when the reservation is placed.
All information provided is provided for information purposes only and does not constitute a legal contract between ROLADA LIMO INC. and any person or entity unless otherwise specified. Information is subject to change without prior notice. Although every reasonable effort is made to present current and accurate information, ROLADA LIMO INC. makes no guarantees of any kind.